A Strategic Use of Customer Feedback

An Enterprise Platform for Managing Customer Feedback: Strategies for Championing the Voice of the Customer Across your Organization


Virtually all organizations collect some form of customer feedback, be it through individual surveys or regular customer interactions. But how many organizations actually make use of that feedback to enhance future interactions? The sad reality is only about 10 percent. Tune in to this rich media program and learn from the experts on how to use EFM (enterprise feedback management) to improve strategic and operational efficiency.


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CFO Priorities in the Performance Driven Enterprise

Hear the experts discuss the many advantages Corporate Performance Management (CPM) offers, including a closed-loop approach to metrics, planning and reporting, particularly in regards to the finances, consistency to your business processes, effective alignment between top-level goals and bottom-level objectives, a more uniform approach to how information is gathered and controlled within the organization and a greater confidence in the numbers.