Clabby Analytics not a big fan of HP Itanium Architecture
The HP Itanium Architecture Decision
In this program, Joe Clabby, Founder and president of Clabby Analytics, describes some of the technology, vendor and ecosystem issues that surround HP Itanium architecture implementations.
New This Week
Customer Data Integration -- A Single View of Your Customer
Explore why CDI is important to a company’s Master Data Management strategy, as well as the drivers for implementing CDI and the best practices for doing so.
Delivering More “Service” With IT Service Management
Learn how to better align IT with the business organization’s objectives, and discover a service-oriented management strategy that provides the foundation and building blocks for the rapid delivery of IT services, while reducing IT costs.
Protecting Mission Critical Applications with Technology Escrow
Inherent to every technology license agreement is a level of risk. Companies that supply and demand technology must adjust to a fast-changing marketplace, and with such uncertainty, precautions are needed. What if a software development company, for instance, defaults on its maintenance and support contract? This program examines how and why technology escrow plays a key role on any well-crafted technology license agreement.
Analyst Spotlight
Esteban Kolsky, Research Director, Gartner, Inc.
Mr. Kolsky focuses on customer relationship management (CRM), customer service, e-service and e-business. Prior to joining Gartner, Inc., Mr. Kolsky founded a company that invented a technical architecture to provide point-of-need customer service. Mr. Kolsky has 18 years of experience, with eight years in technology and strategy consulting, customer service applications, CRM, help desks, and Internet-based and e-business applications.
2 Programs Mr. Kolsky can be seen in include:
Transitioning from Web Surveys to Enterprise Feedback Management Solutions
Companies with loyal customers generate higher profits, up to 60% higher than those of competitors according to current research. By far the most effective way to increase customer loyalty is to better understand customer wants and needs.
Customer Interaction Management: Deliver an Exceptional Customer Experience
Enterprise Customer Interaction Management (CIM) delivers the solution for managing the processes, workflow, and information required to connect your customer's on-going 'relationship' lifecycle to your organization's touch points.
In this program, Joe Clabby, Founder and president of Clabby Analytics, describes some of the technology, vendor and ecosystem issues that surround HP Itanium architecture implementations.
New This Week
Customer Data Integration -- A Single View of Your Customer
Explore why CDI is important to a company’s Master Data Management strategy, as well as the drivers for implementing CDI and the best practices for doing so.
Delivering More “Service” With IT Service Management
Learn how to better align IT with the business organization’s objectives, and discover a service-oriented management strategy that provides the foundation and building blocks for the rapid delivery of IT services, while reducing IT costs.
Protecting Mission Critical Applications with Technology Escrow
Inherent to every technology license agreement is a level of risk. Companies that supply and demand technology must adjust to a fast-changing marketplace, and with such uncertainty, precautions are needed. What if a software development company, for instance, defaults on its maintenance and support contract? This program examines how and why technology escrow plays a key role on any well-crafted technology license agreement.
Analyst Spotlight
Esteban Kolsky, Research Director, Gartner, Inc.
Mr. Kolsky focuses on customer relationship management (CRM), customer service, e-service and e-business. Prior to joining Gartner, Inc., Mr. Kolsky founded a company that invented a technical architecture to provide point-of-need customer service. Mr. Kolsky has 18 years of experience, with eight years in technology and strategy consulting, customer service applications, CRM, help desks, and Internet-based and e-business applications.
2 Programs Mr. Kolsky can be seen in include:
Transitioning from Web Surveys to Enterprise Feedback Management Solutions
Companies with loyal customers generate higher profits, up to 60% higher than those of competitors according to current research. By far the most effective way to increase customer loyalty is to better understand customer wants and needs.
Customer Interaction Management: Deliver an Exceptional Customer Experience
Enterprise Customer Interaction Management (CIM) delivers the solution for managing the processes, workflow, and information required to connect your customer's on-going 'relationship' lifecycle to your organization's touch points.
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