Advanced Fraud Techniques on the Upswing

Countering Sophisticated Fraud

How do you give your customers and your organization the most access while protecting them from cyber-fraud attacks? What are the most secure solutions? Further, how can you use these solutions to automate business functions and increase self-service, thereby providing the strongest protection and cost savings? Tune in and learn.

A Strategic Use of Customer Feedback

An Enterprise Platform for Managing Customer Feedback: Strategies for Championing the Voice of the Customer Across your Organization


Virtually all organizations collect some form of customer feedback, be it through individual surveys or regular customer interactions. But how many organizations actually make use of that feedback to enhance future interactions? The sad reality is only about 10 percent. Tune in to this rich media program and learn from the experts on how to use EFM (enterprise feedback management) to improve strategic and operational efficiency.


NEW This Week

CFO Priorities in the Performance Driven Enterprise

Hear the experts discuss the many advantages Corporate Performance Management (CPM) offers, including a closed-loop approach to metrics, planning and reporting, particularly in regards to the finances, consistency to your business processes, effective alignment between top-level goals and bottom-level objectives, a more uniform approach to how information is gathered and controlled within the organization and a greater confidence in the numbers.

Accurate and up-to-date data forms the foundation for flawless electronic business

Leveraging Master Data Management To Build The Foundation For Operational Excellence

Improving quality of master data on a sustained basis is not simply an information technology problem that can be addressed through digital services alone. A successful master data management program requires the commitment of empowered people, effective processes, and well placed technology. The program you are about to see will look at the key components of a MDM program as well as the importance of planning to optimize your return on investment.